Meet our Lettings team
Our Residential Lettings team brings together over 100 years of combined industry experience and we have specialists in all aspects of lettings, from managing relationships with landlords, residents and contractors, to managing the finance and admin that comes with letting a property.
What makes the team effective isn't just their knowledge of the market, it's the fact that they genuinely enjoy the work: the variety, the people, the problem-solving, and the relationships that outlast any single tenancy.
From lettings and marketing through to mid-tenancy management, end-of-tenancy, and re-letting, the team handles every stage of the lifecycle. They look after some of Birmingham's most distinctive addresses, including the Calthorpe Estate, alongside new build developments, student accommodation, and high-profile commercial clients across the West Midlands.
Below, you'll meet the people behind the service.
Lucy – Lettings Director
What’s your role at Principle Estate Management?
I’m the Lettings Director at Principle Estate Management, where I lead our lettings team, including property managers, lettings specialists, and client accountants. Together, we deliver a fully integrated property management service across the entire tenancy lifecycle — from marketing and lettings, through mid-tenancy management, to end-of-tenancy and re-letting.
How long have you worked in property?
My journey in property began in 2001 with a chartered surveyor. In late 2002, I joined Pennycuick Collins as a Lettings administrator, quickly progressing to property manager, and later heading up the team as Associate Director and then Director. Moving my team to Principle Estate Management has been a real privilege.
What do you enjoy most about your job?
I really enjoy supporting my team’s development and helping them grow in their roles. Building strong, long-term relationships with our clients is also a key part of what makes the job so rewarding.
What’s your go-to weekend activity?
Weekends are usually spent taking my two boys to their sporting activities — football, rugby, boxing, and badminton — and keeping on top of the housework. I enjoy eating out so like to try new restaurants and a glass of wine too
Jaime – Business Development & Growth Manager
What’s your role at Principle Estate Management?
My role at Principle Estate Management is Business Development & Lettings Growth Manager, focused on driving the growth of the lettings department, generating new business, and providing consultancy support to landlords, investors, and developers.
How long have you worked in property?
Almost 10 years now!
What do you enjoy most about your job?
What I enjoy most about my job is that no two days are ever the same. There is always something new to learn, and I thrive in the fast-paced nature of the industry.
What’s your favourite are in Birmingham?
My favourite area in Birmingham is the Jewellery Quarter. I love the independent bars, cafés, and local businesses, and the properties there always have so much character and individuality — the area has a real edge and atmosphere to it.
Neil - Senior Property Manager
What’s your role at Principle Estate Management?
I am a Senior Property Manager which involves dealing with maintenance issues, rent chasing and ensuring our clients meet all legal requirements
How long have you worked in property?
Over 20 years, starting in an accounts-based role and have worked as a negotiator & lettings manager too.
What do you enjoy most about your job?
The variety, no days are the same and you meet people of all ages and backgrounds.
Most memorable property you’ve worked on?
I had a client in Leamington Spa that built a house to live in but he ended up buying the house he always wanted, so we got the opportunity to let out an executive detached house. What made it so unique was a gated entrance and a long driveway which was about a quarter of a mile to the front door!
Rachel – Senior Property Manager
What’s your role at Principle Estate Management?
I’m a Senior Property Manager and have the privilege of being the dedicated Property Manager for the prestigious Calthorpe Estate in Birmingham. I also manage a new build development in Bromsgrove as well taking care of some high-profile commercial clients.
How long have you worked in property?
I fell into the industry in 2012 when I took on a temporary role for the summer before starting university and I loved it so much that it became a vocation, a passion and a fulfilling career.
What do you enjoy most about your job?
I definitely enjoy the people the most, and specifically the tenant interactions. Looking after someone’s home and going above and beyond to solve their issues is so rewarding and I love building great connections with people. I’ve made some long-lasting friendships over the years with tenants, clients and contractors that have transcended my professional role, and there’s no better feeling than making someone’s day with how you’ve been able to help them.
What’s one thing you can’t work without?
Great colleagues, a sense of humour and the ability to always see the silver lining. This job can be thankless at times, and you can come across lots of challenging situations, and it would be very easy to feel overwhelmed if you weren’t able to see the funny of side of things.
Jack – Property Manager
What’s your role at Principle Estate Management?
Property Manager
How long have you worked in property?
10 years
What do you enjoy most about your job?
I like that there is never a dull moment, you definitely learn to think on your feet.
Favourite holiday destination?
Probably the hardest question you can ask! l love nothing more than relaxing and snorkelling in The Maldives but an adventure in Vietnam is something that can’t be beaten.
Courtney – Lettings Administrator
What’s your role at Principle Estate Management?
I am a Lettings Administrator, processing tenancy paperwork, and general office administration.
How long have you worked in property?
Since October 2025
What do you enjoy most about your job?
I enjoy that it is fast paced and no two days are the same.
Fun fact about you?
With a background in professional wrestling, I became the first-ever women’s champion and performed alongside WWE Superstar Billy Gunn. Known for my strength and competitive edge once even throwing 17-stone men I have since transitioned into white-collar boxing, bringing the same dedication and discipline to a new arena.
Ross – Lettings Manager
What’s your role at Principle Estate Management?
Lettings Manager, Involved in organising viewings, application stage, referencing, inventories, organising holding fee payment and hand overs/key release
How long have you worked in property?
Since 2007.
What do you enjoy most about your job?
Meeting new people, visiting different places in Birmingham and finding new homes for people.
What’s one thing you can’t work without?
My phone!
Madi - Finance Team
What’s your role at Principle Estate Management?
I’m a finance assistant – I prepare and send out the landlord rental statements/payments
How long have you worked in property?
I’ve worked in property for 1.5 years, with my first ever role in property being a finance apprentice for a housing business.
What do you enjoy most about your job?
I enjoy communicating with clients and working alongside an amazing team
If you could live anywhere in the world, where would it be?
If I could live anywhere in the world, it would be Turkey – it’s my favourite holiday destination so far, and I could definitely see myself living there.
Tony - Finance Team
What’s your role at Principle Estate Management?
I am the Client Finance Manager
How long have you worked in property?
18 years in property looking after nursing homes, commercial and residential
What do you enjoy most about your job?
Reconciling cash/investigating finance queries and working with clients
What’s your go-to karaoke song?
I don’t sing… I will make it rain!!
Sophie – Student Accommodation Manager
What’s your role at Principle Estate Management?
I am the Accommodation Manager at Bristol Street Student Accommodation, Birmingham
How long have you worked in property?
I have worked here since February 2014 (12 years)
What do you enjoy most about your job?
That it’s so varied, and it keeps me on my toes. Get to meet great people too!
What’s one thing clients are always surprised you do behind the scenes?
That I’ll do what’s necessary to get stuff done – whether it’s drill a bed back together or fit a shower door!!
Thinking about letting your property, or know someone who is?
Whether you're considering letting your property now or in the future, our team would be delighted to have an informal conversation about your options. Contact jduffy@principleestate.co.uk to find out more.