Job Title:

Customer Service Assistant

Job Description:

We have an exciting new opportunity for a proactive and customer-focused individual to join our Customer Services Team. Together with our great team, your role in our busy department will all be about making sure every customer receives the very best service.

Supporting the management of our sites across the UK, you’ll have a positive impact on the everyday lives of our communities, helping to make their home a great place to live.

Job Title: Customer Service Assistant
Jewellery Quarter, Birmingham
Working hours: Full time role, 37.5 hours per week
Reports to: Customer Services Manager

Your Benefits

  • A competitive salary
  • 33 days of annual leave, including Bank Holidays
  • Company Pension Scheme
  • Health Benefit Scheme
  • Internal and external training opportunities
  • Access to qualifications including IRPM and other industry awards
  • Internal progression opportunities for those who excel in their role

Your Role

  • You will be a main point of contact for customers across a number of channels, including phone calls, emails, and our Customer Portal
  • Working alongside your Property Managers, you will perform a range administrative duties to support the smooth running of a portfolio of properties
  • You will support customers by answering their general queries, raising orders for works to be completed, providing key documentation, and providing regular updates
  • You will assist in overseeing planned, reactive, and remedial maintenance services through to completion across your developments
  • You will work on our property management system, MRI Qube, to ensure it is maintained with correct customer records and outstanding actions are monitored

Your Skills & Qualities

  • Excellent communicator and telephone manner
  • Strong administration and organisation skills
  • Good IT skills including use of Microsoft Office
  • Excellent time management with the ability to meet deadlines
  • Proactive and positive approach to problem solving
  • Ability to use own initiative and work within a team

Your Experience

Knowledge and previous experience of the property sector is desirable but not essential. Experience within a customer service role and strong administration skills are needed.

For more information or to apply for the role, please complete our web form.