Our bank details have changed
We recently wrote to all customers to inform them that our bank details have changed. Our new bank details are:
|Name:||Principle EM Client Account|
Please do not make any further payments to our old Lloyds Bank account. Any payments you have already made will be processed over the coming days. However, any payments made to this account after Friday 23rd July 2021 will be automatically returned to you. Please note it is your responsibility to ensure the payment is then paid to the new NatWest account above.
It is essential to include your customer reference on all payments to us in the exact format shown, otherwise we cannot allocate them to you. Your reference is shown at the top of all correspondence and invoices, and will be in this format: 000-000-000A.
Go paperless – help us reduce the impact on our environment
To minimise our impact on the environment and to speed up communications, we encourage all customers to receive correspondence by email rather than post. Thank you if you are already signed up to our paperless service. If not, to support us with this, please email with your name and customer reference, to firstname.lastname@example.org heading the email “paperless”.
Thank you to all our customers for their cooperation with this.
Frequently Asked Questions
Where can I find the new bank account details to make payments?
The new bank account details can be found above and on all future invoices we send to you. Please check these details carefully when making a payment to the new account for the first time.
What if I paid you recently?
The old bank account will remain open until Friday 23rd July 2021 to allow any recent payments to clear and be processed. But please do not make any new payments to the Lloyds account, please ensure these are all paid to the new NatWest account.
What will happen if I pay to the old Lloyds Bank account?
The payment will automatically be returned to your account. It is then your responsibility to make your payment to the new NatWest bank account.
What happens if I pay via the online customer portal?
Your payment will automatically be directed to our new NatWest bank account, so you do not need to anything different.
Once registered on our portal, you can also view and download copy documents such as accounts, invoices etc. and can report any maintenance items.
What if I have a standing order set up?
You will need to contact your bank to amend the standing order details so that payments are directed to the new account.
How can I make a payment?
Make a payment in a way that suits you:
- Online customer portal
The fastest and most secure way to make a payment is through our online customer portal. To register or login, please click here. Your username is the same as your customer reference and the email must match the one we have for you on our system.
- Bank transfer
You can find our new bank account details on your invoice which you can use to make a bank transfer. Please ensure your quote your customer reference, which can be found on all correspondence.
Please make cheques payable to Principle EM Client Account and write your customer reference on the back, which can be found on all correspondence.
- Standing order
To arrange to pay by standing order, please email email@example.com
How can I receive correspondence by email rather than in the post?
To receive correspondence by email, please email with your name and customer reference to firstname.lastname@example.org heading the email “paperless”. Your customer reference can be found at the top of this letter.