Experienced property professional to further strengthen Principle’s customer service team

Principle Estate Management has appointed an experienced property professional to help it look after the full range of block, estate, residential rented and commercial units in its portfolio.


Jay Chauhan has joined Principle as a customer services executive after eight years’ experience at Mainstay Residential Management.


She joined Mainstay in 2013 as a front of house concierge at a high-end development built by Berkeley Homes group in South London.


She then worked in various role as an estate manager and property support advisor, latterly at the company’s Worcester offices.


Ms Chauhan will work alongside Adam Kightley, Principle’s senior customer services executive, and together they will support property managers Stephen Downing and Melanie Hunt.


Ms Chauhan has started at Principle at the same time as new apprentice Seran Fitzpatrick, who in turn will support the customer service team.


Mr Kightly said: “It’s great to have someone with such experience join the team.


“Jay demonstrated during the interview process that she knows how to do the job and is passionate about it. She will properly hit the ground running.


“She’s aware of the company’s high customer service expectations and will be an excellent fit in the team.”


Ms Chauhan, who enjoys the gym, swimming, reading, music and family time, lives in central Worcester, which is an easy commute by train to Snow Hill Station, near Principle’s offices in the Jewellery Quarter.


She said: “I’m delighted to be joining Principle and am impressed that they are using the Qube property management app, as I have plenty of experience of this from my previous role.


“This will enable me to get up to speed quickly and I am looking forward to getting involved with the properties we manage across the country and working with our clients, customers and suppliers.”


Principle, which is led by experienced chartered surveyors, is a full and active member of the Association of Residential Managing Agents.


It now has more than 35 staff looking after a portfolio of more than 7,000 units in 250-plus developments across the UK.