Principle’s customer services team continues to grow

An experienced property assistant has been recruited to join Principle Estate Management’s customer services team as the business continues its fast growth.

Adam Kightley has more than six years’ experience of the property sector, starting his career at what was then CPBigwood and latterly working at a satellite office in Knowle for Manchester-based Scanlans.

He has been appointed as a customer services executive at Principle, reporting to the company’s customer services manager Michelle Cox.

Mrs Cox said: “We’re delighted to have appointed Adam who really understands great customer service and he will quickly become a real asset to us.

“He has a growing knowledge of the property sector as an Associate of the Institute of Residential Property Management, and he will use his skills to provide a key role to support our property managers.

“Principle is continuing to recruit staff at nearly one person per month to match its fantastic growth and I’m confident that Adam will help me to ensure our customer service remains the best for our clients.”

Mr Kightley, who was brought up in Dorridge and now lives in Hampton in Arden, said: “Principle has a great team of dedicated people, some of whom I have worked with previously.

“I own and live in a flat myself and this helps me in my role as I have real first-hand experience of being a customer in the same sector as I work in.

“It’s an exciting role and a great time to join this growing business, and to work with some quality people who know property.”

Mr Kightley’s appointment has boosted the customer services team’s ability to deal with property maintenance and administration, and in turn this has created the capacity for Principle to review and expand various finance roles.