Principle appoints experienced property manager as business continues to expand

An experienced property manager has become the fifteenth staff member at Principle Estate Management as the business continues its fast growth.

Melanie Hunt has spent five years building up extensive knowledge of the sector after taking a BA (Hons) in Business Enterprise at University College Birmingham.

Ms Hunt’s new role comes as Principle continues as the UK’s fastest growing residential estate management business 18 months after its launch, with well over 100 developments across the country.

In addition, the company is taking on another 30 sites about to go live during the fourth quarter of the year across the greater Midlands, following instructions to manage additional properties by several freeholder clients.

Ian Smallman, Principle’s director heading property management operations, said: “We’re delighted to have attracted someone of the experience and calibre of Melanie, and are sure she will quickly fit into our growing team.

“We take recruitment very seriously here at Principle, making sure we have personnel in place ahead of the properties going live to maintain the excellent standard of management we strive to provide

“So many agents do this the other way around and start off by under-delivering to new clients, whereas we have been keeping our eyes open for the right property manager to join our team ahead of the work landing.”

In her new role, Ms Hunt will manage the service charges of a number of residential blocks, quickly building relationships with residents and dealing with all their queries and correspondence.

This will include appointing and managing contractors when needed to ensure any repairs are quickly and safely attended to.

Principle are supporting her while she gains extra qualifications from the Institute of Residential Property Management.

Ms Hunt said: “I was attracted to Principle because of their growing reputation for providing excellent customer service and I was keen to be part of that.

“When I met Ian, I was impressed with Principle’s operational structure and use of systems to drive efficiency and create more time for personnel to deal with customers.

“I’m now looking forward to joining the team and getting involved in the portfolio.”

Principle Estate Management was launched in 2018 by Brett Williams, the former head of residential property management at CPBigwood in Birmingham, and a past-chairman of ARMA.

Mr Williams said: “Our ongoing growth means we must continue to recruit, and Melanie was just what we look for in our property managers.

“Our clients like to see us as an owner-managed business where directors remain in close contact with the portfolio and employ managers with the right balance of technical skills and customer service attitude.”